FAQ

How to Pay with TransferWise

We accept using international money transfer solution such as Transferwise, Transfez and etc for charging your Delivered account. Here's an example of using Transferwise.



TransferWise is a multi-currency account that allows sending money to over 60 countries worldwide. Using TransferWise will enable you to pay using your own currency via bank transfer, debit card, wire transfer, or other supported methods.


Due to its use of the middle market exchange rates and its relatively small transfer fees, sending money with TransferWise can be a really good option to save money.


How to use TransferWise for using We buy and ship service


Step 1. You can create a TransferWise account here.

Step 2. Log in to your account and select the “Send money” option.



Step 3. Choose your preferred currency on the “You send” tab 


Note: 

  • The preferred currency is USD because this is the default currency used on Delivered. But you can also use other currencies. However, please note that exchange rate will be applied for converting other currencies to Delivered credit.
  • For using other currencies, your local bank may charge you an extra fee if you transfer the money in different currencies. 




Step 4. On the "Recipient will get exactly" field, enter the KRW amount that you see when you proceed to the cart in your personal Delivered account.






Step 5. You may choose the payment method you wish. Please note that the fee amount varies depending on the method you use. Click continue. 




Step 6. Choose the option (“Business” or “Personal”) that applies in your case and fill in your details.



Step 7. Please choose “Business or charity” as a recipient.



Step 8. Enter our bank details. You can use below information on other international money transfer solution. Please make sure to provide a proof of your payment.


 

Bank Details:


Their Email: admin@delivered.co.kr

Name of the business: Delivered Korea co., Ltd

Bank name: SHINHAN BANK CENTUM FINANCIAL CENTER BRANCH 

Account number: 140-013-461852 

 

If you are required to enter the address, please enter the following address:


Country: South Korea
City: Busan
Address: 811, 48 Centum Jungang-ro, Haeundae-gu, B102
 Postal code: 48059


 



Step 9. Please choose “Pay for goods and services” as the reason for the transfer.





Step 10. Finally, please review the transfer details and click on “Confirm and continue”. You may enter your Suite number (optional) as the reference number.





Step 11. Choose your transfer type and confirm payment.





Step 12. Please let us know your Suite number and name, and the paid sum at support@delivered.co.kr.



SUITE #:

Name:


Step 13. Once payment clears (usually within 48 hours), the sum will be credited to your account balance. As soon as you get the Credits, please go back to the cart and use them to pay.



If you have any questions, feel free to contact us at support@delivered.co.kr.

We are happy to help!



Could you please vacuum pack my items?

Yes, we provide vacuum pack service. 


If you have items to request vacuum packing, please let us know BEFORE Consolidation/Repackage request or shipping payment.  Once your items are consolidated/repackaged and ready to be shipped, this cannot be undone because the package will be handed over to the loading area for carriers to pick up. 


We can vacuum pack your items such as pillows, stuffed toys and etc. to minimize the dimensional weight for you. The service fee will be US$2 per item. If you would like to request vacuum pack service, please send your request to us at support@delivered.co.kr and we will assist you.

 

How do I request photo or contents verification service?

You can request photo or contents verification service by writing an email with PKG ID to our support team at support@delivered.co.kr..


The service fee is US$2/package. If you need detailed verification or photos for the bulk items in the box, service fee $3/10 min. will be charged.


What is the difference between Consolidation and Repack, and how do I request one?



Consolidation: We combine multiple packages into one box. This will minimize the dimensional weight of your package and cuts the shipping costs. Basic bubble wrapping will be included.


 

1. How to request a Consolidation:




Repackage: Instead of selecting multiple packages, you select just one and then click the "Repackage" button. The request will go to the warehouse, where the packers will pack your items into a smaller box or a bubble-mailer.



2. How to request a repack:




Once a package has been repackaged, you cannot consolidate or repackage it with other packages. By the same token, you cannot add additional packages to a consolidation once it has been completed.

If you request a Repackage for fragile items, our packers will use their best judgement on the safest way to pack the items. This may require that they use a box, rather than a bubble-mailer. If you specifically request a bubble-mailer we will use one, but we can't be responsible for items damaged in transit.



 
What are the benefits of consolidating/repackaging packages?



Because shipping costs are calculated based on the greater of actual weight or dimensional weight,

consolidating your packages cuts shipping costs by combining multiple packages in to a single package. Instead of shipping individual boxes, we combine multiple orders into one box including basic bubble wrappings. 


Repackaging a original single box to a smaller box may also reduce your shipping cost. For example, the merchant might send a product in a shipping box that is much bigger than it needs to be. Putting the product in a smaller box is likely to lower the cost.


Link to: What is the difference between a Consolidation and a Repack, and how do I request one?

I do not know my tracking number yet. Am I going to be charged with Receiving fee?
We ask for your understanding that we charge receiving fee for all the unknown packages that are delivered without tracking number or with invalid tracking number on Incoming package form submitted. 
For the unknown package, our warehouse team is not able to scan the tracking bar codes properly upon receiving. Therefore, we will need to notify you by submitting the form and hold your package separately in bulk location and keep monitoring in order to reserve the package in your Suite correctly. Receiving fee is charged for handling and monitoring unknown packages until all required information is provided. We ask for your kind understanding on this measures.

Once you provide all required information, our warehouse team will check and receive packages to your Suite within 24~36 business hours.



* Related article: How do I fill out ASN form which has been created by Delivered?



What are your Consolidation / Repack fee?
We’re always happy to repackage or consolidate packages at your request. 

Combining several packages into one box or repackaging your original box into a smaller box can help you save on shipping costs. You can request Consolidation / Repackage by referring to below article. The service fee is US$3 per package in a Repackage / Consolidation.




What is your service fee?



We Buy and Ship


  • Payment processing fee (Credit card, debit card, Paypal): 8% of item price, plus domestic shipping cost (if applicable)
  • Handling fee: US$5 flat per order (up to 5 items from the same store or seller)


You Buy, We Ship 


  • Receiving fee (if packages are delivered without "My Incoming Package Form" submitted in advance / form submitted with an invalid tracking number / form submitted without tracking number): US$5 per package
  • Consolidation / Repackage: US$3 per package
  • FREE storage period: 1 month from the date of receipt (When the free storage period exceeds, additional storage fee of US$1/package will be charged per package on a daily basis. The maximum storage period is 60 days, and Delivered reserves right to dispose packages exceeding the deadline)



Below are some value-added services we provide that do incur fees:


  • Returns: US$10 return handling fee per package (excluding prepaid return labels)
  • Contents verification: $2 per package (if you need detailed verification or photos for the bulk items in the box, service fee $3/10 min. will be charged) 
  • Photo Request : US$2.00 per photo 
  • Split Package: US$5 per package
  • Disposal: US$5 per package



* We reserve the right to change our fee structure in the future. We may add premium, paid services as our business grows based on customer demand.







My package is lost, damaged or missing items. What do I do?

If your package arrives damaged or missing items, please make sure to keep all packing materials for investigation by Delivered and shipping carrier. If you discover your items are damaged or missing, please file a claim directly to the local carrier used for last-mile delivery. Once you get confirmation from the carrier that your claim has been accepted, please wait designated period. If you have any issues, you may contact us, and we will do our best to help.

 

If you need our assistance, please send Delivered below information:

  • A copy of your registered claim
  • Name, Email address, Suite number
  • PKG ID
  • Reason for claim
  • Picture of damaged items
  • Picture of outer and inner packaging
  • Picture of the shipping label
  • A detailed list of all damaged or missing items (including item numbers).
  • If your items are damaged, please keep the original package box with you until the claim is closed.

 

Upon receiving the above information, we can request an investigation to the carrier for compensation procedure.

 

Please contact the local carrier within their allowed period for filing a claim:

  • FedEx: up to 21 days from the shipment date
  • UPS: up to 14 days from the shipment date 
  • EMS: up to 4months from the date of dispatch


How much does insurance cost?

All carriers offer shipping insurance that covers the actual value of your package in case it gets damaged or lost. Below is the insurance fee charged by carriers. To be eligible for compensation by carrier, the actual value of items must be declared on the commercial invoice. Please note that undervalued package is not eligible for full compensation provided by the carrier.

If you would like to request insurance for your package or need a insurance quotation, please email us at support@delivered.co.kr with your Suite number and Package number.  


  • DHL
    • free insurance $2.00/kg (up to US$100)
    • additional insurance will cost 15,000.00 KRW (~ US$13) or 1% of stated shipment value if higher


  • FedEx
    • free insurance $2.00/kg (up to US$100)
    • additional insurance for items $100-$300, the rate is a flat fee of $2.10. Anything over $300 (and up to $50,000) is charged $0.70 per $100.


  • Boxberry
    • free insurance $30/kg (the total amount cannot exceed the declared value of the goods)
    • additional insurance will cost 0.5% of the declared value of the goods


  • Qxpress
    • free insurance maximum compensation limit shall not exceed SGD300 (~ US$220)
    • additional insurance will cost 1.0% of the declared value of the goods


  • K-Post
    • does not automatically include insurance
    • additional insurance cost depends on which product we are shipping: some categories of products can’t be insured (please contact us at “support@delivered.co.kr” and we will check the cost for you)




If you have any questions, please email us at support@delivered.co.kr . Thank you very much.