We accept using international money transfer solution such as Transferwise, Transfez and etc for charging your Delivered account. Here's an example of using Transferwise.
TransferWise is a multi-currency account that allows sending money to over 60 countries worldwide. Using TransferWise will enable you to pay using your own currency via bank transfer, debit card, wire transfer, or other supported methods.
Due to its use of the middle market exchange rates and its relatively small transfer fees, sending money with TransferWise can be a really good option to save money.
Step 1. You can create a TransferWise account here.
Step 2. Log in to your account and select the “Send money” option.
Step 3. Choose your preferred currency on the “You send” tab
Step 4. On the "Recipient will get exactly" field, enter the KRW amount that you see when you proceed to the cart in your personal Delivered account.
Step 5. You may choose the payment method you wish. Please note that the fee amount varies depending on the method you use. Click continue.
Step 6. Choose the option (“Business” or “Personal”) that applies in your case and fill in your details.
Step 7. Please choose “Business or charity” as a recipient.
Step 8. Enter our bank details. You can use below information on other international money transfer solution. Please make sure to provide a proof of your payment.
Their Email: email@example.com
Name of the business: Delivered Korea co., Ltd
Bank name: SHINHAN BANK CENTUM FINANCIAL CENTER BRANCH
Account number: 140-013-461852
If you are required to enter the address, please enter the following address:
Country: South Korea
Address: 811, 48 Centum Jungang-ro, Haeundae-gu, B102
Postal code: 48059
Step 9. Please choose “Pay for goods and services” as the reason for the transfer.
Step 10. Finally, please review the transfer details and click on “Confirm and continue”. You may enter your Suite number (optional) as the reference number.
Step 11. Choose your transfer type and confirm payment.
Step 12. Please let us know your Suite number and name, and the paid sum at firstname.lastname@example.org.
Step 13. Once payment clears (usually within 48 hours), the sum will be credited to your account balance. As soon as you get the Credits, please go back to the cart and use them to pay.
If you have any questions, feel free to contact us at email@example.com.
We are happy to help!
Yes, we provide vacuum pack service.
If you have items to request vacuum packing, please let us know BEFORE Consolidation/Repackage request or shipping payment. Once your items are consolidated/repackaged and ready to be shipped, this cannot be undone because the package will be handed over to the loading area for carriers to pick up.
We can vacuum pack your items such as pillows, stuffed toys and etc. to minimize the dimensional weight for you. The service fee will be US$2 per item. If you would like to request vacuum pack service, please send your request to us at firstname.lastname@example.org and we will assist you.
You can request photo or contents verification service by writing an email with PKG ID to our support team at email@example.com..
The service fee is US$2/package. I
Consolidation: We combine multiple packages into one box. This will minimize the dimensional weight of your package and cuts the shipping costs. Basic bubble wrapping will be included.
1. How to request a Consolidation:
Repackage: Instead of selecting multiple packages, you select just one and then click the "Repackage" button. The request will go to the warehouse, where the packers will pack your items into a smaller box or a bubble-mailer.
2. How to request a repack:
Once a package has been repackaged, you cannot consolidate or repackage it with other packages. By the same token, you cannot add additional packages to a consolidation once it has been completed.
Because shipping costs are calculated based on the greater of actual weight or dimensional weight,
consolidating your packages cuts shipping costs by combining multiple packages in to a single package. Instead of shipping individual boxes, we combine multiple orders into one box including basic bubble wrappings.
Repackaging a original single box to a smaller box may also reduce your shipping cost. For example, the merchant might send a product in a shipping box that is much bigger than it needs to be. Putting the product in a smaller box is likely to lower the cost.
* We reserve the right to change our fee structure in the future. We may add premium, paid services as our business grows based on customer demand.
If your package arrives damaged or missing items, please make sure to keep all packing materials for investigation by Delivered and shipping carrier. If you discover your items are damaged or missing, please file a claim directly to the local carrier used for last-mile delivery. Once you get confirmation from the carrier that your claim has been accepted, please wait designated period. If you have any issues, you may contact us, and we will do our best to help.
If you need our assistance, please send Delivered below information:
Upon receiving the above information, we can request an investigation to the carrier for compensation procedure.
Please contact the local carrier within their allowed period for filing a claim:
All carriers offer shipping insurance that covers the actual value of your package in case it gets damaged or lost. Below is the insurance fee charged by carriers. To be eligible for compensation by carrier, the actual value of items must be declared on the commercial invoice. Please note that undervalued package is not eligible for full compensation provided by the carrier.
If you would like to request insurance for your package or need a insurance quotation, please email us at firstname.lastname@example.org with your Suite number and Package number.
If you have any questions, please email us at email@example.com . Thank you very much.