BULK ORDERS & MY INCOMING PACKAGE FAQ

Are there any items that are not allowed for international shipping?

Delivered does not ship the following items for security reasons.




  • Art, antiques, and precious stones and precious metals
  • Money, coins, debit cards and credit cards, SIM cards, securities, and valuable documents such as passports
  • Products that can spoil
  • Food products, unless they have been packed well and shipped unconditioned
  • Plants
  • Dangerous goods (chemicals, paint, batteries, perfume etc.). Under certain conditions, some dangerous goods may be shipped in limited quantities. For more information contact support team at support@delivered.co.kr.
  • Prohibited items such as firearms, explosives, military equipment, etc.
  • Illegal goods such as counterfeit products
What Is meant by "Dimensional Weight?"


Carriers take both the size and weight of your package into consideration when determining the shipping cost. The weight of the package is important, but sometimes the amount of space the package takes up on the truck or plane is given even more consideration!


Dimensional, or volumetric, weight is a method of measurement calculated using the dimensions (length x width x height) of the package. Shipping cost is based on the greater of the actual weight or dimensional weight.


The formula for calculating the dimensional weight of a package shipped internationally is:


(Length x Width x Height) / Dimensional Factor (provided by a carrier) = Dimensional Weight


Will I have to pay customs duties, taxes, or other charges?

Recipient will be responsible for the duties and taxes for the import packages. We do not have control over the customs charges in your country.


Unfortunately, it's impossible for us to provide a definitive answer, but please reach out via Customer support if you have product/package specifics and are looking for answers/tips.

What shipping options and carriers can I choose from?

We currently offer below carrier options for shipping your packages:


  • K-Packet - available only up to 2kg 
  • EMS
  • FedEx Priority 


* The shipping options will vary depending on the weight, size and destination for your package.

* Please kindly note that there's currently huge delay and countries restriction with K-post (K-packet, EMS) due to COVID-19.

My package is lost, damaged or missing items. What do I do?

If your package arrives damaged or missing items, please make sure to keep all packing materials for investigation by Delivered and shipping carrier. If you discover your items are damaged or missing, please file a claim directly to the local carrier used for last-mile delivery. Once you get confirmation from the carrier that your claim has been accepted, please wait designated period. If you have any issues, you may contact us, and we will do our best to help.

 

If you need our assistance, please send Delivered below information:

  • A copy of your registered claim
  • Name, Email address, Suite number
  • PKG ID
  • Reason for claim
  • Picture of damaged items
  • Picture of outer and inner packaging
  • Picture of the shipping label
  • A detailed list of all damaged or missing items (including item numbers).
  • If your items are damaged, please keep the original package box with you until the claim is closed.

 

Upon receiving the above information, we can request an investigation to the carrier for compensation procedure.

 

Please contact the local carrier within their allowed period for filing a claim:

  • FedEx: up to 21 days from the shipment date
  • UPS: up to 14 days from the shipment date 
  • EMS: up to 4months from the date of dispatch


Are there items I'm not allowed to ship?

Certain items, such as perfume, nail polish, and lithium batteries, are classified as Dangerous Goods by the IATA (International Air Transport Association). Like all companies that ship internationally, DELIVERED must follow the regulations set forth by the IATA. In most cases, we are not able to ship Dangerous Goods.


Also, even if they are legal, many items are considered prohibited or restricted by your country of residence and/or parcel carriers. For example, any printed products (books, magazines, newspapers, etc.) are prohibited from being imported into Indonesia. Please review our Prohibited Items page to see a complete list of restricted items.



If you're still unsure after going through the list, please contact us and we will be happy to help!


How long will it take for my package to reach me?

The availability of shipping options and delivery time depends upon your package's dimensions, weight, and the destination country.


  • FedEx Priority: 2 - 4 business days
  • FedEx Economy: 3 - 8 business days
  • K-Packet: 2 - 3 weeks (3 - 4 weeks due to COVID-19)
  • EMS: 5 - 7 days (2 - 3 weeks due to COVID-19)


**NOTE**

We are not responsible for shipping delays caused by customs or the carrier. However, if you are experiencing issues, we will do our best to communicate with them. Our goal is to help you resolve any problems as quickly as possible.


How will DELIVERED know a package is mine?

As soon as you register, we'll assign you a suite number (which you can find by visiting your account page). When you ship a package to DELIVERED, please make sure to include your DELIVERED suite number along with your name and our address. An example may look like this:

 

Your Name

Busan Design Center Centum Dong-ro 57(or U-dong 1457) #B102

Suite A####

Haeundae-gu, Busan city
South Korea, 48059


 

Once a package arrives, your suite number is all we need to know it's yours. Once we process your package, you'll receive an automated email letting you know!


How do I find my tracking number (My Incoming Package & Bulk Orders only)?


After we ship your package, you will receive a confirmation email. 

This message will include your tracking number, linked to the carrier you chose:


 


You can also find your tracking number by checking the "My Packages" page of the website.








Can I start using my Korean mailing address immediately after I sign up?

Yes, once you receive your address it's ready to use! 


Please ensure that all of your shipments include your complete DELIVERED address information, including your suite number!

If you forget to include your suite number when ordering from a merchant, let us know.


**NOTE**

Forgetting to include your suite number will delay processing time.