Our shipping rates vary based on a few different factors, such as package dimensions, package weight, etc.
To get a free shipping quotation, please use our Shipping Calculator. Multiple shipping options (and prices) may appear based on the information you enter. Please note that shipping cost will be charged based on the actual weight or dimensional weight, whichever greater.
We will store your package(s) for free up to 30 days from the date of receipt. Effective from 1st June 2021, when your package exceeds the free storage period, there will be $1 storage fee per package on a daily basis. The maximum storage period is 60 days and Delivered reserves the right to dispose your package(s) after the deadline. You will receive an automated notification on your package stored in our warehouse. Please go to 'My Page' and make sure to arrange shipping before the deadline.
* We reserve the right to change our fee structure in the future. We may add premium, paid services as our business grows based on customer demand.
After we confirm your order details, we will change your order status from "Opened" to "Pending."
Once your order is Pending, navigate to the "We buy and ship" page, select the order(s) you want to pay for, and then click "Add to Cart."
Go to your cart, select the package, and click the "Checkout" button.
If Once the package is in Checkout, you can pay with PayPal, Payletter, use account credit, or a combination of the two.
We charge a $10 return handling fee for return packages that have prepaid return labels from the merchant.
If you do not have a prepaid return label from the merchant we will have to create our own label and invoice you for the shipping cost.
We charge $5.00 for each package that results from the split
Click here for more information on splitting packages.
All carriers offer shipping insurance that covers the actual value of your package in case it gets damaged or lost. Below is the insurance fee charged by carriers. To be eligible for compensation by carrier, the actual value of items must be declared on the commercial invoice. Please note that undervalued package is not eligible for full compensation provided by the carrier.
If you would like to request insurance for your package or need a insurance quotation, please email us at email@example.com with your Suite number and Package number.
If you have any questions, please email us at firstname.lastname@example.org . Thank you very much.
You can pay with PayPal, use account credit, or a combination of the two. To pay with a combination of the two, please enter the sum you'd like to pay with credits and click "Pay with PayPal" button.
You'll be charged the difference between the original cost and the sum of credits you entered.
Most shipping couriers charge for a mid-delivery address change. If the courier does not have a fee, then we will not charge you for the address change. For an immediate address change, please contact us via support.
If you need to change an address AFTER your package has shipped, please contact support team (email@example.com) to check if address change is available and any service fee is charged.