We ask for your understanding that we charge receiving fee for all the unknown packages that are delivered without tracking number or with invalid tracking number on Incoming package form submitted.
For the unknown package, our warehouse team is not able to scan the tracking bar codes properly upon receiving. Therefore, we will need to notify you by submitting the form and hold your package separately in bulk location and keep monitoring in order to reserve the package in your Suite correctly. Receiving fee is charged for handling and monitoring unknown packages until all required information is provided. We ask for your kind understanding on this measures.