My package is lost, damaged or missing items. What do I do?

Modified on: Thu, Jan 14, 2021 at 3:14 PM

If your package arrives to you damaged, broken, missing any items – or doesn't arrive at all – please file a claim at and we will start investigating the issue.

The required information is as below:

  • Name and Email Address
  • Suite Number and Package Number
  • Reason for Claim
  • Picture of Damaged Items
  • Pictures of Outer Packaging the items where shipped in and Inner packaging.
  • Picture of Shipping Label
  • A detailed list of all damaged or missing items (including item numbers).