If your package arrives to you damaged, broken, missing any items – or doesn't arrive at all – please file a claim at support@delivered.co.kr and we will start investigating the issue.

The required information is as below:

• Name and Email Address
• Suite Number and Package Number
• Reason for Claim
• Picture of Damaged Items
• Pictures of Outer Packaging the items where shipped in and Inner packaging.
• Picture of Shipping Label
• A detailed list of all damaged or missing items (including item numbers).